Realty One Group Mendez Burk
Lorena & Mauri Faivre
Call

Privacy Policy

This privacy policy explains how Realty One Group Mendez Burk (“we” or “us”) collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at http://www.elpasoresidential.com. This Privacy Policy includes and incorporates by reference the California Privacy Addendum (below). By using our Website (as defined below), you accept and consent to the practices described in the Privacy Policy.

This Privacy Policy applies to information we collect when you interact with us in person or online via our website. It does not apply to information collected by any third party (including our affiliates and subsidiaries), including through any application or content (such as advertising) that may link to or be accessible from or on our Website. By interacting with us online, you are accepting the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not interact with us online or use our Website. This policy may change from time to time. Your continued interaction with us online after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. What Information About Customers Do We Gather?

The information we learn from customers helps us personalize and continually improve your experience on our Website. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Website or give us in any other way, which might include your name, username, password, email address, physical address, billing address, phone number, fax number, employer name, other demographic information (e.g., gender, age range), and social media information (e.g., username, profile picture). In some cases, we may also collect information you provide about others, such as if you provide information about members of your household. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.

SMS messaging specifics: in addition to the above, when you opt-in to our SMS messaging service, we collect your mobile phone number and any other information you provide us during the opt-in process. This information is used to send text messages regarding our products, services, and promotions.

By using our SMS service, you agree to receive text messages from us, which may be sent by an automated system. You can opt-out of receiving text messages at any time by replying STOP to our message.

Information We Collect Automatically: We automatically collect and store certain types of information whenever you interact with our Website, emails, or advertisements and other content such as searches completed, properties viewed, properties saved, searches saved, emails opened, and login history. Like many websites, we and our service providers may use cookies, web beacons, and other technologies to collect such information, which may include but is not limited to the type of browser/device/hardware you use, access times, pages viewed, your IP address, and any referring links through which you access our Website.

Information from Other Sources: We might receive information about you from other sources and add it to information we collect about you.

2. How Are Cookies Used?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide personalized advertisements on other websites and storage of preferences between visits. For example, we use tracking features from services such as Google AdSense, Google AdWords, and Bing Ads that set a cookie in your browser when you visit our Website or click on one of our advertisements. We also use certain features of Google Analytics to collect data about web traffic, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Platform integrations, and Google Analytics Demographics and Interest Reporting.

Most web browsers are set to accept cookies by default. If you prefer, you can usually prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or disable cookies altogether through the browser’s Help feature. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. For more information about disabling Flash cookies, see http://www.adobe.com/products/flashplayer/security. Because cookies allow you to take advantage of some of our Website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to use our products and services that require you to sign in to an online account.

3. How Do We Respond to Do Not Track Signals ?

Many web browsers support Do Not Track technology, which allows you to automatically transmit a Do Not Track signal or preference to websites you visit indicating that you do not wish to be tracked. We do not currently respond to Do Not Track browser settings or signals on our Website. For more information about “Do Not Track,” please visit https://www.allaboutdnt.com.

4. How Does our Website Use the Information It Receives?

We may use information about you for various purposes, including, but not limited to, the following:

  • Presenting our Website and its contents to you;
  • Providing you with information, products, or services that you request from us
  • Processing your requests and sending you related information and confirmations;
  • Managing your account(s) and sending you updates, security alerts, and support and administrative messages;
  • Communicating with you via social media platforms;
  • Personalizing your online experience and providing advertisements, content, or features that match your profile and interests
  • Monitoring and analyzing trends, usage, and activities;
  • Administering sweepstakes, contests, promotions, and surveys;
  • Legal compliance (e.g., assisting law enforcement and responding to legal/regulatory inquiries);
  • In any other way we may describe when you provide the information; and
  • For any other purpose with your consent.
  • Sending you SMS messages

We may also use your information to communicate with you about products, services, offers, promotions, rewards, and events that may be of interest to you. If you prefer to opt out of such communications, you can do so at any time by contacting our company. You can opt-out of receiving text messages at any time by replying STOP to our message.

5. How Do We Share the Information We Receive?

We share customer information as described below.

Aggregated or De-Identified Information: We may disclose aggregated information about our customers, and information that does not identify any individual, without restriction.

Affiliated Businesses: We work closely with affiliates that follow practices at least as protective as those described in this Privacy Policy.

Third-Party Service Providers: We are committed to protecting your privacy and maintaining the trust you place in us. We do not share, sell, rent, or trade any consumer data, including any personal information or opt-in information, with third parties for marketing purposes or any other reason unrelated to the services we provide. Your information is only used for the specific purposes for which it was collected and in compliance with applicable privacy laws.

Business Transfers: As we continue to develop our business, we might sell or otherwise transfer certain of our assets including to international partners. In such transactions, customer information generally is one of the transferred business assets, and you agree that your information may be transferred in these circumstances; however, information about you remains subject to the promises made in any pre-existing Privacy Policy (unless you consent otherwise).

Protection of Company and Others: We release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our Terms of Use and other agreements, to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

With Your Consent: We may also share information about you in other ways and for other purposes, with your consent.

6. How Secure Is Information About Me?

We use industry standard practices to protect your personal information, including use of Transport Layer Security (TLS), which protects the data transmitted between you and our Website.

Unfortunately, no website, database, or system is completely secure, and we cannot guarantee the security of your personal information. It is important for you to protect against unauthorized access to your account and to your computer. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Be sure to sign out of your account when you are finished using a shared computer. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

7. What Should I Know About Third-Party Advertisers and Links to Other Websites?

Our Website might include third-party advertising and links to other websites. When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

8. What About Social Media Platforms and Plugins?

We may interact with you on multiple social media platforms (e.g., Instagram, Twitter, Snapchat, Facebook). If you contact us or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Policy as well as the privacy policy of the social media platform you use. We may display targeted advertisements to you through social media platforms. See the policies of each social media platform for additional information about these types of ads.

9. What Options Do I Have Related to Information About Me?

We strive to provide you with choices regarding the personal information you provide to us.

We have created mechanisms to provide you with the following control over your information:

Online Account Information

You may update, correct, or deactivate your online account at any time by logging into your account and navigating to the applicable page.

If you choose to deactivate your online account, please note that we may retain certain information about you for legitimate business purposes or as required by law.

Promotional Communications

If you do not wish to receive promotional communications from us, you can opt out of such communications at any time by following the instructions provided in those communications or contacting us via email or phone.

Unless otherwise provided by law, this opt out does not apply to information you provide to us or we send to you as a result of a service experience or other interaction you have with us.

Cookies

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible to you or not function properly.

Are Children Allowed to Use our Website?

If you are under 18, you may use our Website only with the involvement of a parent or guardian.

We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.

If we learn we have collected or received personal information from a child under the age of 13 without verification of consent of the child’s parent or guardian, we will delete that information.

We do not sell products or services for purchase by children.

California Privacy Rights

If you are a California resident, please see our California Privacy Addendum (below), which describes certain rights that you may have under the California Consumer Privacy Act (CCPA) and other California statutes.

Canada Anti-Spam Law (CASL) Notice

If you are in Canada, please note that by providing an email address to us on our Website or by any other means, you provide express consent to receive emails from us or from our clients.

10. What About Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our Website.

11. Contact Us

If you have any questions regarding this privacy policy or our use of your information, please contact us at

Realty One Group Mendez Burk
Address:
5925 Silver Springs Dr Ste A
El Paso, TX79912
Phone: 915-588-0804
Website: Contact Form

What my clients are saying  

Excellent - I want to thank Mauri and Lorena Faivre for their exceptional work and help for helping us make a long time dream in to a reality. Since day one the were on their a game and walked us step by step. Very knowledgeable and no lies just strait to the point. Once again thank you for all your patience and all your help. Will truly recommend you with every one I know. - Verified by RateMyAgent

 

~ Antonio Saldaña

Mauri Faivre 100% recommended. "Very courteous, listened to my concerns, very efficient. When I was ready to list the property he got it on the market. Mauri brought results faster than I expected. His marketing strategies, negotiation skills, and attention to detail made the process easy for me and I couldn't be happier I chose him to list my property. - Verified by RateMyAgent

 

~ Alma Espinoza

Lorena is the Best - If you are looking for a professional, reliable and knowledgeable realtor that will care of you from beginning to end don't loose any time and contact Lorena & her husband Mauri who will take care of you like family - Verified by RateMyAgent

 

~ Juan Marcos Velasco

Amazing customer Service - Very professional and knowledgeable. He facilitate all my requests while I was overseas. I loved working with them. I will definitely work with them again. He responded quickly to any questions I would have during the process. - Verified by RateMyAgent

 

~ Martha Azalia Flores

(Part 1 of 2) - Exceptional Service and Expertise! - We had the pleasure of working with the Faivre’s and they truly exceeded our expectations. From the moment we reached out for assistance until closing, their professionalism and expertise were exemplary. Without a doubt, exceptional service. Their knowledge of the El Paso area was extensive and impressive. They took the time to thoroughly understand our preferences, needs, and budget, ensuring that every property we visited was a potential fit. Their keen eye for detail and ability to identify hidden gems within the market made the entire house-hunting experience a breeze. Throughout the process, their communication skills were unparalleled. They promptly answered all of our questions, kept us informed of any developments, and ensured that we felt supported and informed at every step. Their responsiveness and willingness to go above and beyond to address any concerns or inquiries were truly commendable. - (continued...)

 

~ Ellin - Rodriguez Family

(Part 2) - When it came to negotiations, our agent's expertise shone brightly. They skillfully navigated the complexities of the negotiations advocating for our interests while maintaining professionalism and respect. Their approach + knowledge of market trends allowed us to secure a fantastic deal on the property of our dreams, and we couldn't be happier with the outcome. Their network of professionals, including mortgage lenders and home inspectors, was invaluable. They coordinated with the necessary parties, ensuring a seamless and efficient transaction. It was evident they had cultivated strong relationships, which facilitated the process and minimized any potential obstacles. Their dedication, expertise, and exceptional service transformed what could have been a stressful experience into an exciting and rewarding journey. I wholeheartedly recommend their services to anyone in need of a reliable, knowledgeable, and trustworthy real estate professionals. - Verified by RateMyAgent

 

~ Ellin - Rodriguez Family

(Part 1 of 2) Knowledgeable, very skilled AND wise - There is no doubt whatsoever that any question presented to Mauri will not be left unanswered. You name the topic A-Z, Mauri will never randomly guess, instead he will research and exhaust every possible source of information to provide every detail necessary to make the best decision. I met Mauri in the car business several years back, and we follow each other on social media where I see his expert advice through his posts. The time came for me to approach the possibility of starting to look for the direction I should head in to accomplish my life long goal of buying a new home with my selections to the T! I threw curve balls while drawing out my vision of precisely what I wanted, yet what I wanted to avoid. In a matter of 2 days, Mauri lined up an appt to view the model home I thought worked for me, we viewed it and I confirmed that it wasn’t the one (continued...)

 

~ Sasha Martinez

(Part 2) - ....the next day we had an appt to view an available lot with the perfect time frame and stage for me to step in, guided by BEST. Only 4 months later, everything became a reality and I got the keys. Tears of joy, a smile from ear to ear, and a heart full of gratitude forever is just a little of what I feel to be able to call this home for my 2 little boys and I. Finding what makes a client genuinely happy, and securing future business with pleasure over a salesman’s commission mentality is the greatest reward and it all goes to the best deserving Mauricio Faivre. Buying a home consists of teamwork, not just money and credit qualifications. Time, trust, faith and persistence are the foundation of the teamwork provided by Mauri and Lorena Faivre. Everyone who hints at wanting to look for a new home is going to hear nothing but Mauri & Lore ?? - Verified by RateMyAgent

 

~ Sasha Martinez

Overall an amazing experience - Lorena is very experienced and has the right contacts in the right places to make your home buying experience painless and as smooth as it can be. Strongly recommend considering her as your realtor. You’ll be making a big mistake if you let pass the opportunity of working with her. - Verified by RateMyAgent

 

~ Alejandro Mendoza

EXCEEDS EXPECTATIONS - From the moment Mauri first walked into my home he was already prepared with a list date, price and recommendations of improvements to get top dollar. Never did I imagine/believe things would go as planned. With Mauri you don’t only have a real estate agent, you have 2 and more than real estate knowledge! Sooooo many years of experience in the sales world, is well proven. As I spoke with him about wanting to see what’s out there, what I could afford that satisfied all my wants, came down to finding the right builder who built the home just the way I wanted. Now I even have positive equity cashed out into my savings account. Best Christmas present for my kids and I. In a few more years I’ll do this all over again into a fully customized home ?? thank you Mauri and Lore - Verified by RateMyAgent

 

~ Sasha Martinez

The absolute BEST home-buying experience. 110% recommended - I met Mauri by chance when looking at an open house in west El Paso. I was looking to buy my first house and was overwhelmed by the current market and lack of available homes to buy. Mauri came up to me as a friend first rather than a real estate agent. He immediately won my trust and worked tirelessly to answer my questions and provide options. We looked at many houses and at no point did he pressure me to make any decisions I wasn't sure about. Instead, he gave me my time and space to think things over, and was there for me whenever I had any questions or doubts. Mauri got me into my new house despite being VERY limited options, and he walked me through every single step of the process. He looked out for my best interest and kept me informed throughout the process. Mauri and his wife, Lore, were both a pleasure to work with. Their knowledge & people skills are second to none and I'd highly recommend them! By RateMyAgent

 

~ Daniel Heredia

Great customer service, all process we were updated on the ongoing process - Great double experience, we bought and sell our house with Lorena, excelente customer service - Verified by RateMyAgent

 

~ Arnold Semadeni

Lorena exceeded our expectations as our realtor - Lorena was always available for anything required, she made it possible to arrange all the process of buying a house without difficulties. Even when starting looking for a house she would facilitate the process as soon as possible. She would always answer our questions and concerns. - Verified by RateMyAgent

 

~ Vicky / Ramon

Outstanding individual!! - Mauri, has been very caring, it’s his job, however he cares for his clients. He look for all the details to corrects so the process is smooth. At the beginning we were giving an excel sheet with the process, which help tremendously, there were no surprises. His business partner is awesome she knows all the steps of the transaction. I highly recommend them to others trying to sell or buy a property. - Verified by RateMyAgent

 

~ Socorro Diamondstein

Professional - he knew what he is doing, very happy with service, really recomend him. he has experience on market good comunication. and professional - Verified by RateMyAgent

 

~ Alvaro Ruiz

Super Hero - Mauri went out of his way to help me get the house ready to sale. He supplied me names and phone numbers of handymen that I could trust to clean-up and repair the items that needed attention. He would phone or text me after the open houses to let me know what was going on. He was always available to answer questions or help me with any paperwork. Being available and treating me like a person not like a cash sale. I could count on my Super Hero. - Verified by RateMyAgent

 

~ Linda Cropper

Totally recommended!! - Mauri is highly professional and responsible. I felt very supported and oriented by him during all the process of selling my house and he successfully got the best deal for me! I will definitely contact Mauri in the future. Thank you Mauri! - Verified by RateMyAgent

 

~ Ricardo Ibaven

100% Recomendado. - Desde la primera vez que hablamos con Mauri, fue muy amable y atento. Y nos guio desde el principio hasta el final, fue una fortuna encontrarnos con el. Sinceramente nosotros veíamos muy lejos el sueño de comprar nuestra primera casa. Pero el hizo que nuestro sueño fuera posible. Lo recomendamos 100%. Estamos muy agradecidos. - Verified by RateMyAgent

 

~ Osvaldo Vargas

Investment sale - Estimada Lorena. Muchas gracias a ti por tu gran asesoría en la adquisición de este inmueble. Ya llevamos dos operaciones en menos de 1 año. Eres una gran profesional inmobilaria, tu dominio del mercado es increíble. Te mando un abrazo. - Verified by RateMyAgent

 

~ Eduardo C

Excellent Service by Lorena Faivre - Lorena is an amazing real estate agent with a deep knowledge of the market in El Paso. She supports the client's needs with extraordinary level of attentions to the details, patience and sound judgment. She navigated through complexities that can arise in a real estate deal in a very efficient and effective way. I cannot be more satisfied with the the work she has done for me and I will recommend Lorena to anyone who needs to buy or sell their property. Excellent service! - Verified by RateMy Agent

 

~ D. Rivas

Great Experience with Lorena Faivre - First of all, I would like to give thanks to Ms. Faivre for all her patience and help on our purchase. After 2 years of looking and back and forth we finally pulled the trigger. Ms. Faivre was very knowledgeable and understanding throughout this process. I would highly recommend Ms. Faivre to anyone who asks for my help. - Verified by RateMyAgent

 

~ Mr & Mrs Lozada

PROFESSIONAL SERVICE!! - MAURI WORKED HARD TO FIND THE RIGHT HOUSE AT THE RIGHT PRICE, THANKS FOR A GREAT JOB, WELL RECOMMENDED! - Verified by RateMyAgent

 

~ Adolfo Martinez

Outstanding! Would work with Lorena again in a heartbeat - We are moving to El Paso from the other side of the country for work, and had the fortune to meet and work with Lorena. She helped us all the way in a very difficult process because of the distance. She went above and beyond to check every box in our desire list. We are extremely happy with our new house and we are grateful for Lorena and her team. Without her, we would be lost. - Verified by RateMyAgent

 

~ Ahumada Family

Un gran equipo!! Profesionales y con un conocimiento total del mercado!! - Realmente ha sido una gran experiencia el habernos apoyado en Lorena y Mauricio Fraivre para la venta de nuestra casa. Dos profesionales en toda la extensión de la palabra. Con un conocimiento pleno del mercado y de las necesidades de nosotros como clientes!! Siempre dando el extra Lorena y Mauricio nos apoyaron de principio a fin resolviendo cada duda y situación que se presentó!! Fue una gran bendición el que ellos nos hayan ayudado en la venta de nuestra casa. 100% recomendables!! - Verified by RateMyAgent

 

~ Klemchak Family

Amazing Service! - Lorena was very nice and helpful with the purchase of our new house. She was always trying to find the perfect home for us and answered any questions we had. Lorena took care of our every need. - Verified by RateMyAgent

 

~ Mr & Mrs Aguirre

Excellent service - Mauricio is simply the best. He goes above and beyond the call of duty. Incredibly grateful for his service. - Verified by RateMyAgent

 

~ Erick Klemchak

Exelente servicio una persona muy profesional - Tuvimos mucha comunicación, siempre estuvo al pendiente de cualquier duda, muy disponible. Nos facilito mucho la compra, enseñándonos videos y traduciendo para la elaboración de una muy buena oferta. Indudablemente una persona muy profesional. - Verified by RateMyAgent

 

~ N & G Guerra

Excellent real estate agent! - Lorena is very professional! She was always on top of everything at each step of my property purchase process. Thank you Lorena for helping me make my dream come true! Blessings!!" - Verified by RateMyAgent

 

~ Star Roof Properties

Lorena exceeded my expectations !! - Lorena supported me in every step of the process. She took care of every detail in a way that everything went smooth from the beginning to the end, giving me always smart and profesional advice during the negotiations. If I ever buy or sell a house again, I will not hesitate one second to ask Lorena to be my agent again. - Verified by RateMyAgent

 

~ German C

Fantastic! - Great service, atención and information to detalle and process. Great communication and eficiencias. - Verified by RateMyAgent

 

~ Alma V

Súper Profesional. Lo mejor de lo mejor - Lorena es una agente súper profesional. Tiene un amplio conocimiento del mercado, siempre está vigilando los intereses de su cliente. Y sabe negociar perfectamente en el momento preciso. - Verified by RateMyAgent

 

~ Eduardo C.C.

Excellent service from start to finish!!! - As a new buyer, I was very concern about getting a new house, specially during these tough times of COVID and market volatility. Thanks to Lorena's experience, high professionalism and great knowledge, me and my family got a brand new house of our dreams at a great price and excellent deal. I trust and recommend Lorena's services. In the future, if I am in need of contacting a real state agent, I will certainly, without a question, call her. Thank you Lorena! - Verified by RateMyAgent

 

~ Ricardo Ibaven

Experiencia y amabilidad me consiguió el mejor trato en la casa de mis sueños - Excelente me ayudó paso a paso con mi crédito y toda la información que necesito en cada proceso en lo personal fue mi mejor opción gracias Lorena - Verified by RateMyAgent

 

~ Leanos RV LLC

Wonderful experience - Overall I had a wonderful experience with my agent. She was very knowledge and understood what I was looking for. I would highly recommend. She’s an excellent agent and will help you find your dream home. - Verified by RateMyAgent

 

~ Jacqueline De La Mora

A wonderful and friendly Agent! - Lorena was an absolute pleasure to work with as I bought my first home. She is very responsive and provided the answers to all of my questions while being detail-oriented and very friendly. Lorena had a large number of properties available for consideration in many different price ranges and helped me to successfully navigate the home-buying process. She is fluent in both Spanish and English which was very helpful, as the first language of my fiancé is Spanish while my first language is English. I would absolutely recommend her! - Verified by RateMyAgent

 

~ David Cox

Excellent! - I’m so grateful with Lorena she never give up on finding the perfect home for me and my family. She’s is very professional and charismatic. - Verified by RateMyAgent

 

~ Rosalva Rodriguez

Great experience, Lorena guided us thru all the process; she has a great knwoledge very professional - We went to a lot of houses until we found the right one, Lorena was always very patient and accesible during the time we made our choice. - Verified by RateMyAgent

 

~ Arnaldo Arreola

I felt secure during all the process - I felt like I was her only client and best friend. She took all the time to explain every step to me and show me like 15 houses until I say, "this is the one". Thank you Lore! You are the best. - Verified by RateMyAgent

 

~ Claudia Anchondo

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